Clocks fall back Sunday, November 1. Make it alarm day: test every smoke and CO alarm. Test your alarms. How to check yours

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Ask a real person.

We're an online shop, so the quickest way to reach us is this form. Tell us what you're working with and add a photo if you can. We'll point you to what fits, or tell you honestly if you don't need anything.

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We're a shop, not an emergency service.

In an emergency, call 911.

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What can we help with?

Tell us your child's age and what you're trying to solve. A photo of the spot helps most.

We use your details only to reply. This is a preview store, so nothing is sent yet.

Photo tips

One good photo saves three emails.

Most fitting questions come down to what's already there. Here's what to photograph for the quickest useful answer.

  • Stairs

    Stand at the top and take one photo looking down, then one of the wall or banister where a gate would fix. Tell us the width of the opening.

  • Cabinets and drawers

    One photo with the doors closed and one open, so we can see the handles, the hinges and the inside edge.

  • Windows

    A photo of the whole window, and tell us how it opens: up, out or sideways.

  • The back seat

    From the open door, with the car seat in place, so we can see the headrest and the seat belt.

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